Maree McKenzie- Team Manager, Treatment Injury Centre, ACC

Maree McKenzie
Team Manager, Treatment Injury Centre, ACC

I work as a clinical advisor in the Treatment Injury Centre at ACC, located in Wellington. I have a background in nursing and paramedicine and in 2007 was looking for a change in career. After juggling a family and shift work, I was particularly looking for a Monday to Friday position with some flexibility in the hours that I worked. I wanted to be based in an office environment, but in a role where I could utilise my clinical skills and knowledge. The Treatment Injury Centre provided me with everything I was looking for and has been a stimulating and rewarding career change for me.

The Treatment Injury Centre assesses and makes cover decisions on Treatment Injury claims from throughout New Zealand. My role as a clinical advisor is to assess individual claims under Treatment Injury legislation from lodgement to determining cover. The clients that we deal with attribute an injury to being treated (or failure to be treated) by a registered health professional.

There is enormous variety in the types of injuries assessed in the Treatment Injury Centre. Some are straightforward claims where clients require minimal support from ACC in regards to entitlements or ongoing assistance whereas other claims are complex and involve more time to gather clinical information and reports from health providers. These claims may also require independent external clinical advice and often extensive support after the cover decision has been made.

The position has an administrative component, with about half of the role requiring computer work. An integral part of the role is developing and maintaining relationships with clients, internal and external medical advisors, and with service providers.

There is room for professional development in this role with access to study days, seminars and conferences to keep up with current practise. This also goes towards hours for maintaining clinical registration. Being a clinical advisor has provided me with the opportunity to mentor and orientate new staff, undertake delegated Team Manager roles and be involved in project work in the centre.



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